Bajaj Finance customer care: How to connect with Bajaj Finserv?

Bajaj Finserv is a leading NBFC that caters to a large customer base with its unique offerings of different financial products like loans, insurance policies, investments, etc. It boasts a large service network across the country, with instant grievance redressal being one of its USPs. 

Existing customers or anyone willing to know about the services can dial the Bajaj Finance customer care number and resolve any query within seconds. It is a toll-free number, available 24/7, and you can select from 10 different regional languages, including Marathi, Tamil, Malayalam and Bengali. 

Following is a detailed look at how to connect with Bajaj Finserv through its customer care number. 

Options to connect with Bajaj Finserv via its customer care number

Following are the options to contact the NBFC through the Bajaj Finance customer care number.  

  • If you are an existing Bajaj Finserv customer, you can call at 08698010101 from your registered number to resolve any query like how to pay the loan EMIs online, etc. 
  • If you want to contact them from an unregistered number, you need to mention your 7-digit customer ID or EMI card number to authenticate. 

Note that this is a pan-India number, and therefore, irrespective of your place of residence, you can reach out to Bajaj customer care through this toll-free number. 

Besides customer care number with Interactive Voice System (IVS), there are other ways through which you can connect with Bajaj Finserv. 

Other ways to contact Bajaj Finserv 

Following are the most common ways to contact Bajaj Finserv – 

  • Send email 

The Bajaj Finserv email ID is currently discontinued. Alternatively, can log in to the Bajaj Experia portal to resolve any product-related issues or to lodge a complaint. 

However, if you need to contact instantly, you can call the Bajaj Finance customer care number to get answers. 

  • Via SMS

You can also opt for Bajaj Finance customer care direct solution via text messages. All you have to do is type “HELP” to +91 9227564444 and get your queries answered. The NBFC also has different numbers for different products. For instance, for personal loan related queries, you can SMS “SOL” to 9773633633. 

  • Chatbot services 

Bajaj Finserv also offers its dedicated chat services – ‘Blu’ to address any issue in real time. This chatbot facility is available on almost all product pages and pops up till the time you are on that page. 

  • Experia portal 

Along with the processes mention above, individuals can also connect with Bajaj Finserv through its dedicated customer portal Experia. This platform acts as a one-stop solution for individuals to seek any services online, round the clock. With this portal, individuals can also raise a complaint alongside clearing any product-specific doubt. 

To stay updated about all the latest notifications, individuals can also download the Bajaj Finserv Experia App on their handheld devices.  

Benefits of using Bajaj Finserv customer portal Experia 

Although the Bajaj Finance customer care number resolves any queries instantly, the Experia portal offers a gamut of additional benefits that customers of the NBFC should be aware of. 

  • Loan details at fingertips 

With Experia portal, you can log in to your account and access the information related to the loan you are currently servicing. The information includes outstanding loan balance, loan tenor, EMIs paid, the payment date for monthly instalments, and many more. 

You only have to log in first using your unique customer ID. 

  • Easy online payment

With online transactions becoming more popular in India, individuals are gradually shifting to online payment. This particular portal lets individuals pay EMIs or other charges in only a few staps. Borrowers simply need to select the option “Quick Pay” and follow the instructions to complete the payment. 

It also allows individuals to download the e-receipts after the payment is made. Such statements are often required for future endeavours. 

  • Check pre-approved offers

Bajaj Finserv also provides pre-approved offers that make the credit application process straightforward and quick. Such offers are available on a range of financial products like personal loans, business loans, etc. All you have to do is enter your name and contact number to check your pre-approved offer.  

The Bajaj Finance customer care number is the best option for individuals who want to connect with this NBFC offline. For online users, the customer portal Experia is an excellent alternative.